Accountancy
122 Agriculture, Fishing
2 Finance, Insurance
121 Call Centres
0 Catering & Hospitality
76 Construction, Property
115 Customer services
69 Defence/Armed Forces
56 Education
1 Electronics
75 Engineering, Manufacturing 106 Graduate, Trainees
68 Healthcare & Nursing
90 Human resources
66 IT & Internet
402 Legal
59 Management consultancy 56 Marketing, Advertising, PR 75 Media, Creative
6 Non-profit, Charities
1 Public sector & Services
8 Recruitment sales
85 Retail, Wholesale
65 Restaurant & Food Service 6 Sales
129 Science
16 Secretarial, Administration 24 Security
0 Senior appointments
7 Telecommunications
5 Transport, Logistics
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25 Other
73
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Accountancy
0 Agriculture, Fishing
0 Finance, Insurance
0 Call Centres
0 Catering & Hospitality
0 Construction, Property
0 Customer services
0 Defence/Armed Forces
0 Education
0 Electronics
0 Engineering, Manufacturing 0 Graduate, Trainees
0 Healthcare & Nursing
0 Human resources
0 IT & Internet
0 Legal
0 Management consultancy 0 Marketing, Advertising, PR 0 Media, Creative
0 Non-profit, Charities
0 Public sector & Services
0 Recruitment sales
0 Retail, Wholesale
0 Restaurant & Food Service 0 Sales
0 Science
0 Secretarial, Administration 0 Security
0 Senior appointments
0 Telecommunications
0 Transport, Logistics
0 Travel, Leisure, Tourism
0 Other
0
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Section: Customer services Vacancy 218 |
Post:ASB Customer Service Agent - Night Shift
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Salary contractual |
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Requirements and conditions |
Age: |
Has no value
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Gender |
Has no value
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Education: |
no
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Work schedule: |
Has no value
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Work place: |
Kingston
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The announcement text: |
Job: Anti Social Behaviour Customer Service Agent (Back Shift) Location: Georgie Road, Edinburgh Salary: Ј9,00 p*h Hours of work: 8pm - 8am - 7 days on a rotational basis Start Date: 21st July 2005 (Training will be 4 days: 9am - 5pm)
PURPOSE OF JOB To provide a range of front-line ervices for members of the public (customers). (N.B.It is expected that a fully trained Customer Services Agent will be able to effectively deal with the front-line activities associated with five or more services)
MAJOR TASKS*JOB ACTIVITIES Establish an Effective Foundation for Service Delivery Understand customer rights, entitlements, needs and expectations, and how they apply to the services provided. As appropriate, comprehend and apply Health and Safety, Data Protection, Equal Opportunities, Disability Discrimination, and other legislative and regulatory directions and procedures to the services that are delivered to customers. Have an appropriate understanding of the ctions relevant to the customer service role undertaken, and any contractual agreements that may apply to them. Operate systems, procedures and guidelines applicable to services provided. Includes, collate and maintain accurate records, liaise with other front office and back office staff to clarify issues, and process credit and debit card payments. Comprehend operational targets relevant to the post, personal role in ensuring they are achieved, and the implications to the Client if they are not met. Communicate in a clear, polite and confident manner whilst ensuring that all relevant codes of practice and ethical standards are maintained. Give Customers a Positive Impression of Themselves and the Client Ensure standards of personal appearance and behaviour, and the operational environment are maintained. Apply Client standards* guidelines for recognising customer needs and expectations, and responding positively to them. Utilise established rules and procedures for communicating with customers. Includes, recognise when customers are confused or angry and take appropriate action.
PROFILE Call centre*contact centre experience Excellent telephone skills Good customer service skills Hard working (our contact centre takes a high volume of calls)
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Contact information |
Employer: |
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Email: |
1133@jobincoventry.informnow.com
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Phone: |
0131 555 0284
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Publication date: 2009-03-30 05:16:23
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